Kaveechi

Privacy Policy

Effective Date: April 7, 2026 | Last Updated: April 7, 2026 | Version 1.0

This Privacy Policy explains how Kaveechi ("we", "us", or "our") collects, uses, stores, shares, and protects your personal data when you visit our website kaveechi.com or place an order with us. By using our website, you agree to the terms of this policy. Please read it carefully before sharing your information with us.

Contents

Who We Are
What Information We Collect
How We Use Your Information
Legal Basis for Processing
Sharing of Your Information
Payment Security
Cookies and Tracking Technologies
Data Retention
Your Rights Under Indian Law
Children's Privacy
Third-Party Links
Changes to This Policy
Grievance Officer & Contact Us

Section 1 Who We Are

Kaveechi is an Indian fashion brand specialising in handcrafted sarees (including Banarasi silk sarees) and unstitched dress materials for women. We operate exclusively online through our website kaveechi.com.

Business Name: Kaveechi

Registered Address: 52 Patel Nagar, Cantonment, Nadesar, Varanasi, Uttar Pradesh – 221002, India

Email: kaveechi.benarasi@gmail.com

Phone: +91 82890 77850

WhatsApp: +91 87872 63652

We are committed to protecting the privacy and security of your personal data in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA).

Section 2 What Information We Collect

We collect information from you in two ways — information you provide to us directly, and information collected automatically when you use our website.

2.1 Information You Provide to Us

Identity Information: Full name, gender (optional)
Contact Information: Email address, mobile number, WhatsApp number
Delivery Information: Shipping address including city, state, PIN code
Order Information: Products ordered, order history, transaction details
Payment Information: We do not directly collect or store your card numbers or UPI credentials. Payments are processed by our third-party payment gateways (see Section 6).
Communications: Messages you send us via email, WhatsApp, or contact forms

2.2 Information Collected Automatically

Device & Technical Data: IP address, browser type, device type, operating system
Usage Data: Pages visited, products viewed, time spent, clicks, referral source
Location Data: Approximate geographic location based on your IP address (city/state level only — not precise GPS location)
Cookie Data: Information stored via cookies and similar technologies (see Section 7)

2.3 Sensitive Personal Data

We do not intentionally collect sensitive personal data such as Aadhaar numbers, PAN details, biometric data, health information, caste, religion, or political views. Please do not share such information with us.

Section 3 How We Use Your Information

PurposeData UsedProcessing and fulfilling your ordersName, address, contact details, order detailsShipping and delivery coordinationName, address, phone numberSending order confirmation, tracking updates & invoicesEmail, phone numberResponding to your queries and complaintsName, contact details, query historySending promotional offers, new arrivals & discount notifications (only with your consent)Email, phone/WhatsApp numberImproving our website, product listings, and customer experienceUsage data, browsing behaviourFraud prevention, security monitoring and legal complianceIP address, transaction recordsAnalytics and website traffic measurementIP address, usage data (aggregated and anonymised)

We will not use your personal data for any purpose not listed above without informing you and, where required by law, obtaining your consent.

Section 4 Legal Basis for Processing

Under the Digital Personal Data Protection Act, 2023, we process your personal data on the following grounds:

Contractual necessity: To process orders you have placed with us and fulfil our obligations to you as a customer.
Consent: For marketing communications, cookies, and any non-essential use of your data. You may withdraw consent at any time by contacting us.
Legal obligation: Where we are required by law to process or disclose your data (e.g., to tax authorities or law enforcement).
Legitimate interest: For fraud prevention, website security, and service improvement — where our interests do not override your rights.

Section 5 Sharing of Your Information

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share your data only in the following limited circumstances:

Logistics & Courier Partners: Your name, delivery address, and contact number are shared with our courier and shipping partners (such as Delhivery, Blue Dart, DTDC, India Post, or similar) solely for the purpose of delivering your order.
Payment Gateway Providers: Transaction data is processed by our payment partners (such as Razorpay, PhonePe, Paytm, or Cashfree). We only share order value and basic identification; we do not store your card or UPI details.
Technology Service Providers: We use third-party platforms (such as our website hosting provider, analytics tools, and marketing tools) that may process your data on our behalf under strict confidentiality agreements.
Social Media Platforms: Our website uses the Facebook/Meta pixel and may share browsing activity data with Meta Platforms for advertising purposes. You can opt out via your Facebook Ad Preferences or by disabling cookies (see Section 7).
Legal Authorities: We may disclose your information to law enforcement agencies, courts, government authorities, or regulators if required to do so by law, court order, or to protect the rights and safety of our customers or business.
Business Transfer: In the event of a merger, acquisition, or sale of business assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

All third parties with whom we share data are required to keep it confidential and use it only for the specific purpose for which it was shared.

Section 6 Payment Security

Kaveechi does not directly collect, process, or store your payment card details, UPI IDs, net banking credentials, or other financial credentials. All payment transactions on our website are processed through PCI-DSS compliant third-party payment gateways.

When you make a payment, you are redirected to or interact with the secure interface of our payment partner. We receive only a confirmation of whether your payment was successful or failed, along with a transaction reference number. We strongly advise you to:

Never share your OTP, card CVV, or PIN with anyone — including Kaveechi staff.
Verify the URL before entering payment details. Our website is kaveechi.com.
Report any suspicious activity to us immediately at kaveechi.benarasi@gmail.com.

Section 7 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors use our site.

What are cookies? Cookies are small text files stored on your device by your browser when you visit a website. They help websites remember your preferences and recognise returning visitors.

Types of cookies we use:

Cookie TypePurposeCan You Opt Out?Essential / FunctionalRequired for the website to work (shopping cart, login session)No – website will not function without theseAnalyticsTrack visits, page views, and user behaviour (e.g., Google Analytics)Yes – disable in browser settings or cookie preferencesMarketing / AdvertisingFacebook/Meta pixel – used to show you relevant ads on social mediaYes – via Facebook Ad Settings or browser opt-outPreferenceRemember your language, location, and display preferencesYes – clearing cookies resets these

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies via: Settings → Privacy → Cookies.

Cookies do not contain your password, payment details, or any sensitive financial information.

Section 8 Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our general retention periods are:

Order & transaction records: 7 years (as required under Indian accounting and tax laws, including the Income Tax Act and GST regulations)
Customer account information: For the duration of your account with us, plus 2 years after your last transaction
Marketing communication preferences: Until you unsubscribe or withdraw consent
Customer support communications: 2 years from the date of resolution
Website analytics data: 26 months (anonymised/aggregated)

After the applicable retention period, your data will be securely deleted or anonymised so that it can no longer be linked to you.

Section 9 Your Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian law, you have the following rights regarding your personal data:

Right to Access: You have the right to know what personal data we hold about you and how it is being used.
Right to Correction: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing), you may withdraw consent at any time. This will not affect the lawfulness of processing prior to withdrawal.
Right to Grievance Redressal: You have the right to raise a complaint with our Grievance Officer (see Section 13). If your complaint is not resolved satisfactorily, you may approach the Data Protection Board of India once established under the DPDPA.
Right to Nominate: In the event of your death or incapacity, you may nominate another individual to exercise these rights on your behalf.

To exercise any of these rights, please contact our Grievance Officer (details in Section 13). We will respond to your request within 30 days of receipt.

Section 10 Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect, process, or store personal data from children under the age of 18.

Under the DPDPA, 2023, processing of personal data of children requires verifiable parental or guardian consent. We do not design our platform to attract children, and we do not knowingly allow minors to register or make purchases independently.

If you believe that a child under 18 has provided us with their personal information without proper parental consent, please contact us immediately at kaveechi.benarasi@gmail.com, and we will take prompt steps to delete such information from our records.

Section 11 Third-Party Links

Our website may contain links to external websites, social media platforms (such as Instagram and Facebook), payment gateways, or other third-party services. Once you click on a link and leave the Kaveechi website, this Privacy Policy no longer applies.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit before sharing your personal information.

Section 12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When we make significant changes, we will:

Update the "Last Updated" date at the top of this page.
Post a notice on our website homepage for a reasonable period.
Where required, notify you directly via email or WhatsApp.

Continued use of our website after any changes to this policy constitutes your acceptance of the revised policy. We recommend reviewing this page periodically.

Section 13 Grievance Officer & Contact Us

In accordance with the Information Technology Act, 2000 and the DPDPA, 2023, we have appointed a Grievance Officer to address your data privacy concerns. If you have any questions, complaints, or requests regarding this Privacy Policy or the use of your personal data, please contact:

Grievance Officer – Kaveechi

Email: kaveechi.benarasi@gmail.com

Phone / WhatsApp: +91 82890 77850 | +91 87872 63652

Address: 52 Patel Nagar, Cantonment, Nadesar, Varanasi, Uttar Pradesh – 221002, India

Response Time: We will acknowledge your complaint within 48 hours and endeavour to resolve it within 30 days.

If you are not satisfied with our resolution, you may escalate your complaint to the Data Protection Board of India once it is constituted under the Digital Personal Data Protection Act, 2023.

For general customer support (orders, returns, shipping), please reach us at:

Email: kaveechi.benarasi@gmail.com
Phone: +91 82890 77850
WhatsApp: +91 87872 63652
Customer Support Hours: 24/7

© 2026 Kaveechi. All rights reserved. This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Varanasi, Uttar Pradesh.

This document was last reviewed and updated on April 7, 2026.