Kaveechi

Return & Refund Policy

Effective Date: April 7, 2026 | Applies to all orders placed on kaveechi.com

At Kaveechi, we take great pride in the quality of our handcrafted sarees and unstitched dress materials. We want every customer to be genuinely happy with their purchase. This policy is designed to be fair to honest customers while also protecting the integrity of our products and our small business from misuse. Please read this policy carefully before placing an order. By purchasing from kaveechi.com, you agree to these terms.

Contents

1. What Can Be Returned
2. What Cannot Be Returned
3. Mandatory Unboxing Video Requirement
4. How to Raise a Return Request
5. How We Verify Your Return
6. Refund Process & Timeline
7. Exchange Policy
8. Order Cancellation
9. What Happens If We Detect Fraud
10. Contact Us

Section 1

What Can Be Returned

We accept return requests only in the following situations:

✓ Valid Reasons for Return

• You received a wrong product (different colour, design, or item from what you ordered)
• You received a defective or damaged product that was damaged before delivery (manufacturing defect, torn fabric, broken weave, major printing error)
• You received a product with a significant size or length variation of more than 15% from the listed description

Return requests must be raised within 48 hours of delivery. No return request will be accepted after this window, without any exceptions.

Note: Slight colour variations due to screen display settings, studio lighting during photography, or monitor calibration are natural and do not qualify as a defect. We recommend reviewing product images carefully before ordering.

Section 2

What Cannot Be Returned

✗ Items Not Eligible for Return

• Products that have been worn, washed, dry-cleaned, ironed, or altered in any way
• Products where the original tags, labels, or packaging have been removed, torn, or tampered with
• Products that have been stitched or tailored (applicable to unstitched dress materials)
• Products returned without their original packaging (saree cover, polybag, dupatta wrapper, etc.)
• Products with stains, perfume smell, hair, or any other sign of use
• Returns where the item received back is different from the item originally delivered to you
• Items purchased during clearance sales, flash sales, or promotional events marked as "Final Sale" or "No Return"
• Returns requested after 48 hours of confirmed delivery
• Returns where no unboxing video was recorded at the time of opening the package (see Section 3)
• Colour dissatisfaction alone — minor colour differences between the screen and actual product are not returnable

Section 3

Mandatory Unboxing Video Requirement

⚠ Important – Unboxing Video is Compulsory

To protect both you and us, an unboxing video is mandatory for all return and damage claims. This is a strict requirement, not optional.

• You must record a clear, continuous, unedited video from the moment you start opening the sealed package — the video must show the package sealed/taped before cutting it open.
• The video must clearly show the outside of the package (with the shipping label visible), the unsealing process, and the full product taken out of the package.
• The video must be recorded in good lighting so the product colour, condition, and details are clearly visible.
• Edited videos, partial videos, or videos starting after the package is already open will not be accepted as valid proof.
• Without a valid unboxing video, we are unable to process any claim for wrong product, damaged product, or missing item — regardless of the circumstances.

This protects you in case of a genuine issue, and protects us from fraudulent claims. Please make this a habit for every Kaveechi delivery.

Section 4

How to Raise a Return Request

1

Contact us within 48 hours of delivery

Reach out via WhatsApp at +91 87872 63652 or email kaveechi.benarasi@gmail.com. Do this as soon as you notice the issue — do not wait.

2

Share your order details

Provide your Order ID, the name used to place the order, and your registered phone number. This helps us locate your order instantly.

3

Send your unboxing video + photos

Share the full unboxing video (see Section 3) along with clear photographs of: (a) the defect or issue, (b) the product tag/label, (c) the shipping label on the package. All images must be well-lit and high resolution.

4

Wait for our review

Our team will review your video and photos within 24–48 hours and confirm whether your return is approved or rejected, with a clear reason given.

5

Ship the product back (only if approved)

Do not ship the product back before receiving written approval from us. Unapproved returns sent back will not be processed and may not be returned to you. Once approved, we will share the return shipping address and instructions.

6

Share the return tracking details

After dispatching the return, share the courier name and tracking number with us on WhatsApp so we can monitor the shipment.

Section 5

How We Verify Your Return

When the returned package arrives at our facility, our quality team will carefully inspect the item. We check for the following:

• Whether the product returned is the same item that was originally dispatched to you (we maintain photographic records of every order before dispatch)
• Whether the product has been worn, washed, or used in any way
• Whether the original tags, labels, and packaging are intact
• Whether the defect or damage claimed matches the evidence provided in the unboxing video
• Whether the product shows signs of mishandling, tampering, or intentional damage

⚠ Product Switching / Wrong Item Returned

We photograph and document every product before it is packed and dispatched. If the item received back during a return does not match the product we sent — in terms of design, fabric, colour, or any other characteristic — the return will be immediately rejected. The item will be returned to the customer at their cost, and the case will be reported and documented. We reserve the right to take appropriate legal action in cases of deliberate fraud.

If a return is rejected after inspection, we will notify you with our findings and photographic evidence. The product will be shipped back to your delivery address. Return shipping charges in such cases will be borne by the customer.

Section 6

Refund Process & Timeline

Once your returned product passes inspection and is approved, refunds are processed as follows:

Refund MethodTimelineNotesOriginal payment method (UPI / Debit Card / Credit Card / Net Banking)5–7 business days after approvalBank processing time may add 2–3 additional days depending on your bankStore Credit / Kaveechi Coupon CodeWithin 24 hours of approvalFaster option; valid for 6 months from date of issueCash on Delivery (COD) orders5–7 business days after approvalRefunded via bank transfer — you must provide your account details (Account No., IFSC, Account Name)

Shipping charges are non-refundable in all cases except where the return is due to our error (wrong product dispatched or manufacturing defect confirmed by us).

If your return is caused by our mistake (wrong item sent or confirmed manufacturing defect), we will also refund the return shipping cost up to ₹100 upon submission of a courier receipt.

Section 7

Exchange Policy

We currently offer exchanges only in the case of wrong product delivered (e.g., you ordered a red saree and received a blue one). In such cases, you may choose between:

• A replacement of the correct product (subject to availability), or
• A full refund to your original payment method

We do not offer size-based exchanges for sarees or dress materials as our products are sold in standard lengths. We do not offer exchanges for change of mind, colour preference, or personal dissatisfaction after delivery.

Section 8

Order Cancellation

Before Dispatch: You may cancel your order within 12 hours of placing it, provided it has not yet been dispatched. Contact us immediately on WhatsApp at +91 87872 63652 with your Order ID. A full refund will be issued.

After Dispatch: Once an order has been shipped and a tracking number has been assigned, it cannot be cancelled. You will need to wait for delivery and then initiate a return if eligible under this policy.

Refused Delivery / Return to Origin (RTO): If you refuse to accept a delivery at the door without a valid reason, or if the package is returned to us due to an incorrect address provided by you, the original shipping charges will be deducted from your refund and the order will not be re-shipped without a fresh shipping payment.

Section 9

What Happens If We Detect Fraud

We take fraudulent return attempts very seriously. The following actions constitute return fraud and are strictly prohibited:

• Returning a used, worn, or washed product while claiming it is unused
• Returning a different or lower-quality item instead of the original Kaveechi product
• Submitting fabricated, edited, or staged videos or photographs as evidence
• Claiming damage or defect that was intentionally caused by the customer
• Filing multiple fraudulent claims across different orders

⚠ Consequences of Fraudulent Returns

• The return will be permanently rejected and no refund will be issued.
• The customer's account and contact details will be permanently blacklisted from future purchases on kaveechi.com.
• We maintain the right to retain the fraudulently returned item as evidence.
• In serious cases, we reserve the right to file a formal complaint with the appropriate legal authorities under applicable Indian consumer and fraud protection laws.
• We share information about fraudulent customers with our platform provider and other sellers where permitted by law.

We document every order with photographs, weight measurements, and dispatch records. Attempting to cheat our return process is unlikely to succeed and may have serious consequences.

Section 10

Contact Us

For any return, refund, or exchange request, please reach out to us through the channels below. We aim to respond to all queries within 24 hours.

WhatsApp (Fastest): +91 87872 63652

Phone: +91 82890 77850

Email: kaveechi.benarasi@gmail.com

Support Hours: 24/7

Address: 52 Patel Nagar, Cantonment, Nadesar, Varanasi, Uttar Pradesh – 221002

When contacting us for a return, please always have ready: your Order ID, the unboxing video, and clear photos of the issue. This will help us resolve your concern as quickly as possible.

© 2026 Kaveechi. All rights reserved. This Return & Refund Policy is subject to change at any time. The version published on kaveechi.com at the time of your order will apply to that transaction. This policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Varanasi, Uttar Pradesh.

Last updated: April 7, 2026